As a key operations partner for Aphrodite Jewelry, I played a critical role in co-packing, fulfillment, and logistics management to support their global customer base. Leveraging my expertise in B2B relationship management, product fulfillment, and customer service, I ensured seamless operations and consistent service quality.

Developed and maintained strong relationships with Aphrodite Jewelry’s management through three ownership changes over six years, ensuring continuity and stability in operations.

Co-packed and shipped middle-priced jewelry to a worldwide customer base, optimizing fulfillment processes to maintain customer satisfaction.

Collaborated with stakeholders to streamline packaging, logistics, and inventory management to improve overall operational efficiency.

Managed fulfillment workflows, ensuring accurate order processing and seamless supply chain coordination.

Oversaw customer service integration, ensuring a smooth post-purchase experience for global buyers.

Maintained service levels to consistently meet and exceed contractual obligations, ensuring high-quality delivery and on-time performance.

Provided daily fulfillment numbers and weekly analytics to the owner and other key stakeholders, enabling informed decision-making and continuous performance improvement.

Monitored performance metrics to identify areas for improvement and implemented strategies to enhance service quality and meet customer expectations.

 I facilitated B2B logistics, product fulfillment, and customer engagement strategies.

Utilized my expertise in scaling operations, optimizing workflows, and maintaining high-quality fulfillment standards to support Aphrodite’s global distribution needs.