Aphrodite
As a key operations partner for Aphrodite Jewelry, I played a critical role in co-packing, fulfillment, and logistics management to support their global customer base. Leveraging my expertise in B2B relationship management, product fulfillment, and customer service, I ensured seamless operations and consistent service quality.
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Strategic Partnership& Fulfillment Execution
B2B Brand Liaison
Developed and maintained strong relationships with Aphrodite Jewelry’s management through three ownership changes over six years, ensuring continuity and stability in operations.
Co-packed and shipped middle-priced jewelry to a worldwide customer base, optimizing fulfillment processes to maintain customer satisfaction.
Collaborated with stakeholders to streamline packaging, logistics, and inventory management to improve overall operational efficiency.
Operations & Quality Control
Managed fulfillment workflows, ensuring accurate order processing and seamless supply chain coordination.
Oversaw customer service integration, ensuring a smooth post-purchase experience for global buyers.
Service Level Management & Performance Tracking
Maintained service levels to consistently meet and exceed contractual obligations, ensuring high-quality delivery and on-time performance.
Provided daily fulfillment numbers and weekly analytics to the owner and other key stakeholders, enabling informed decision-making and continuous performance improvement.
Monitored performance metrics to identify areas for improvement and implemented strategies to enhance service quality and meet customer expectations.
Logistics & Global Distrabution
I facilitated B2B logistics, product fulfillment, and customer engagement strategies.
Utilized my expertise in scaling operations, optimizing workflows, and maintaining high-quality fulfillment standards to support Aphrodite’s global distribution needs.