As a B2B Customer Liaison and Business Analyst at GearBubble, I played a pivotal role in managing high-value partnerships, ensuring contract compliance, and driving business growth through strategic relationship management and data-driven insights.

Developed and maintained strong relationships with GearBubble’s largest production partner and key B2B customers.

Acted as the primary point of contact, ensuring seamless communication, issue resolution, and long-term client satisfaction.

Provided world-class service to enhance customer trust, increase retention, and drive business expansion.

Proactively addressed client needs and concerns, implementing solutions to maintain high-quality production and fulfillment standards.

Worked closely with internal teams to align customer expectations with production capabilities and service improvements.

Continuously optimized service processes to streamline operations and enhance customer experiences.

Tracked and analyzed key performance metrics to ensure contract benchmarks, service levels, and quality standards were consistently met.

Identified trends and opportunities to improve operational efficiency and maximize revenue potential.

Monitored and enforced contract compliance, ensuring service delivery aligned with business expectations.

Led new product initiatives to expand offerings and enhance revenue and customer growth strategies.

Collaborated with internal teams to introduce innovative products that aligned with market trends and client needs.

Developed scalable solutions to optimize product availability and increase B2B customer acquisition.